Privacy Policy

1. Data we collect

We may collect:

• identity and contact details, such as name, mobile number, email address and city;
• delivery addresses and location information, including device location where you have provided the required permission;
• enquiry and order details;
• transaction/confirmation information supplied by the payment or ordering channel;
• device, log, cookie and website-usage data; and
• communications with us.

2. Why we use it

We use personal data to respond to inquiries; process or support orders; provide customer service; prevent fraud and misuse; maintain records; improve our products and websites; and, where permitted, send relevant offers or updates. We use data only for lawful purposes and retain it only as long as reasonably necessary for those purposes or legal obligations.

3. Sharing

We may share data with participating outlets, delivery, ordering and payment service providers, website hosting, analytics, communications and professional service providers, partners, and authorities where legally required. These parties may process data only for the relevant service or legal purpose. We do not sell personal data.

4. Cookies and external services

Our sites may use necessary cookies and, where enabled, analytics cookies. Maps, social networks, payment, ordering and delivery platforms are independently operated and have their own policies. You can manage browser cookie settings; disabling cookies may affect site functionality.

5. Security

We use reasonable technical and organizational safeguards. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

6. Your choices and requests

Subject to applicable law, you may request access to, correction of, updating or deletion of personal data, withdraw consent where processing relies on consent, or raise a concern. To protect you, we may request verification before acting.

7. Children

Our services are not intended to knowingly collect personal data from children except where a parent or guardian provides it for a legitimate order or inquiry. Please do not provide a child's data unless necessary.

8. Contact and changes

Company: Dynamic Brothers Private Limited

Address: A-841, Sun West Bank, Ashram Road, Ahmedabad, Gujarat 380009, India

Privacy/grievance email: admin@dynamicbrothers.co.in

We may update this policy by posting a revised version and date.

9. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for Dynamic Brothers Private Limited is:

• Name: Narpatsingh Chauhan
• Designation: Director
• Email: narpatchauhan@gmail.com
• Postal address: A-841, Sun West Bank, Ashram Road, Ahmedabad, Gujarat 380009, India

Grievances are acknowledged and addressed within the timelines prescribed under applicable law.

10. Deleting your account and data

If you have an account with one of our brand mobile applications, you can request deletion of your account at any time:

• In the app: open Profile, select Delete Account and confirm your request.
• By email: write to admin@dynamicbrothers.co.in from your registered email address, or provide your registered mobile number for verification. We verify the request before processing the deletion.

When your account is deleted, it is deactivated and the personal information associated with it — including, where applicable, your name, mobile number, email address, password, date of birth and saved address and contact details — is deleted or anonymized. Your account is signed out, push notifications associated with the account are stopped, and marketing preferences associated with the account are withdrawn.

You may create a new account later using the same mobile number, subject to the applicable registration process. A new account will not restore information associated with the deleted account.

Certain records, such as order, invoice and payment records, may be retained where required for legal, tax, accounting, fraud-prevention or other legitimate purposes. Where appropriate, retained records are deleted, anonymized or separated from your active account information.

For more detail, see dynamicbrothers.co.in/delete-account.

11. Our mobile applications

This section applies specifically to our mobile applications and is in addition to the rest of this policy. We operate customer apps for ordering food from our brands, and a separate delivery-partner app used by riders working with our outlets (not intended for the general public).

11.1 Location

Customer app. With your permission, we use your device's location to show nearby outlets, to help you set a delivery address on a map, and to display your order's progress on a live map while it is being delivered. You can decline; if you do, you can still enter a delivery address manually. Location is collected only while the app is open.

Delivery partner app. While a delivery partner is marked online, the app shares their device location with us so that the customer waiting for that order can see the delivery approaching, and so our outlets can manage deliveries. Because a delivery partner needs to use maps and other apps while riding, location continues to be collected while the app is in the background, using a foreground service that shows a persistent notification for as long as it is running. Collection stops when the partner goes offline.

We do not store location history or movement trails for anyone. Only the most recent position is kept, and each update overwrites the previous one; live tracking data shared during a delivery is transient and expires within 24 hours.

11.2 Microphone

The customer app offers voice search for finding menu items. If you tap the microphone icon, your device's own speech recognition listens and returns text to the app. We use that text only to search the menu. We do not record, store or transmit audio, and the microphone is never accessed unless you tap the microphone icon.

11.3 Camera

The delivery partner app uses the camera to scan the pickup code on an order at the counter. The camera reads the code and nothing more — no photograph is taken, stored or sent anywhere. The customer app does not use the camera.

11.4 Notifications

We may send push notifications related to your order status and other important service notifications. Delivery partners may also receive notifications related to delivery assignments and other operational updates.

You can disable push notifications at any time through your device settings. Disabling notifications does not prevent you from using the App, although you may not receive certain real-time updates.

Promotional notifications are sent only where you have provided the required consent or enabled the relevant notification preference in the App.

11.5 What the Apps Collect

Customer App

The Customer App may collect:

• name and mobile number for your account;
• email address, if you provide it;
• delivery addresses and related location information;
• device location while the app is in use, where you have provided the required permission;
• order and transaction history; and
• a notification identifier associated with your device.

Delivery Partner App

The Delivery Partner App may collect:

• name and mobile number associated with the delivery partner account;
• device location while the delivery partner is online, including when background location access is enabled;
• delivery and order-related information necessary to perform deliveries; and
• a notification identifier associated with the device.

Neither app records audio or photographs through these features.

The Apps do not collect or store your full card, UPI or banking credentials. Payment transactions are handled through our payment processing provider as described in Section 11.6.

11.6 Payments

Online payments in the Customer App are processed through our payment processing partner. When you make a payment, your payment credentials are handled through the payment provider's secure payment infrastructure. We do not store your full card, banking or other payment credentials on our systems.

We may receive and retain limited transaction information, such as the payment status, transaction or payment reference, amount and related information necessary to confirm and manage your order.

Payment processing is subject to the payment provider's applicable terms, privacy policy and regulatory requirements.

11.7 Third-Party Services

We may use trusted third-party service providers to support and maintain our App and related services, including payment processing, maps and location services, notifications, hosting, communications, security, analytics, and other technical functions.

Where necessary to provide these services, limited personal or technical information may be shared with such service providers. We share information only to the extent reasonably necessary for the relevant service.

Third-party service providers are expected to handle information in accordance with applicable laws and their respective privacy policies.

We do not sell or rent your personal information to third parties.