Privacy Policy

1. Data we collect

We may collect:

• identity and contact details, such as name, mobile number, email address and city;
• enquiry, reservation and order details, including outlet preference and dietary information you choose to provide;
• transaction/confirmation information supplied by the payment or ordering channel;
• device, log, cookie and website-usage data; and
• communications with us.

2. Why we use it

We use personal data to respond to inquiries; process or support orders/reservations; provide customer service; prevent fraud and misuse; maintain records; improve our products and websites; and, where permitted, send relevant offers or updates. We use data only for lawful purposes and retain it only as long as reasonably necessary for those purposes or legal obligations.

3. Sharing

We may share data with participating outlets, delivery/order/payment/reservation providers, website hosting, analytics, communications and professional service providers, partners and parent organization, and authorities where legally required. These parties may process data only for the relevant service or legal purpose. We do not sell personal data.

4. Cookies and external services

Our sites may use necessary cookies and, where enabled, analytics cookies. Maps, social networks, payment, ordering and delivery platforms are independently operated and have their own policies. You can manage browser cookie settings; disabling cookies may affect site functionality.

5. Security

We use reasonable technical and organizational safeguards. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

6. Your choices and requests

Subject to applicable law, you may request access to, correction of, updating or deletion of personal data, withdraw consent where processing relies on consent, or raise a concern. To protect you, we may request verification before acting.

7. Children

Our services are not intended to knowingly collect personal data from children except where a parent or guardian provides it for a legitimate order, reservation or inquiry. Please do not provide a child's data unless necessary.

8. Contact and changes

Company: Dynamic Brothers Private Limited

Address: A-841, Sun West Bank, Ashram Road, Ahmedabad, Gujarat 380009, India

Privacy/grievance email: admin@dynamicbrothers.co.in

We may update this policy by posting a revised version and date.

9. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for Dynamic Brothers Private Limited is:

• Name: Narpatsingh Chauhan
• Designation: Owner
• Email: narpatchauhan@gmail.com
• Postal address: A-841, Sun West Bank, Ashram Road, Ahmedabad, Gujarat 380009, India

Grievances are acknowledged and addressed within the timelines prescribed under applicable law.

10. Deleting your account and data

If you have an account with one of our brand mobile applications, you can delete it at any time:

• In the app: open Profile and choose Delete Account. Deletion takes effect immediately.
• By email: write to admin@dynamicbrothers.co.in from your registered mobile number or email address. We verify the request before acting on it.

When your account is deleted, it is deactivated and your personal details — name, mobile number, email address, password, date of birth and saved address contact details — are erased or anonymized. You are signed out on all devices, push notifications stop, and any marketing consents are withdrawn. Your mobile number is freed, so you can create a fresh account later; a new account does not restore the deleted one's history.

Some records are retained after deletion where the law requires it: order, invoice and payment records are kept for tax and accounting purposes, in a form no longer linked to your identity.

For more detail, see dynamicbrothers.co.in/delete-account.

11. Our mobile applications

This section applies specifically to our mobile applications and is in addition to the rest of this policy. We operate customer apps for ordering food from our brands, and a separate delivery-partner app used by riders working with our outlets (not intended for the general public).

11.1 Location

Customer app. With your permission, we use your device's location to show nearby outlets, to help you set a delivery address on a map, and to display your order's progress on a live map while it is being delivered. You can decline; if you do, you can still enter a delivery address manually. Location is collected only while the app is open.

Delivery partner app. While a delivery partner is marked online, the app shares their device location with us so that the customer waiting for that order can see the delivery approaching, and so our outlets can manage deliveries. Because a delivery partner needs to use maps and other apps while riding, location continues to be collected while the app is in the background, using a foreground service that shows a persistent notification for as long as it is running. Collection stops when the partner goes offline.

We do not store location history or movement trails for anyone. Only the most recent position is kept, and each update overwrites the previous one; live tracking data shared during a delivery is transient and expires within 24 hours.

11.2 Microphone

The customer app offers voice search for finding menu items. If you tap the microphone icon, your device's own speech recognition listens and returns text to the app. We use that text only to search the menu. We do not record, store or transmit audio, and the microphone is never accessed unless you tap the microphone icon.

11.3 Camera

The delivery partner app uses the camera to scan the pickup code on an order at the counter. The camera reads the code and nothing more — no photograph is taken, stored or sent anywhere. The customer app does not use the camera.

11.4 Notifications

With your permission, we send push notifications about your order — confirmed, being prepared, out for delivery, delivered or cancelled — and, for delivery partners, about new assignments. To do this, Google's Firebase Cloud Messaging gives your device an identifier which we store against your account and remove when you sign out or delete your account. You can turn notifications off in your device settings at any time; the app continues to work. Promotional notifications are sent only with your separate opt-in consent (see your notification preferences in the app).

11.5 What the apps collect

Customer app:

• name and mobile number (your account);
• email address, if you provide it, for payment receipts;
• delivery addresses, including map coordinates;
• device location while the app is open (with permission);
• order history; and
• a notification identifier for your device.

Delivery partner app:

• name and mobile number, from the account your employer creates;
• device location while online, including in the background;
• deliveries completed; and
• a notification identifier for the device.

Neither app records audio or photographs. Payment card, UPI or banking details are never collected by the apps (see 11.6).

11.6 Payments

Online payments in the customer app are handled by Razorpay. Your card, UPI or banking details are entered in Razorpay's own secure screen and are never seen or stored by us or by the app — we receive only confirmation of whether the payment succeeded. Razorpay processes that data under its own privacy policy and in accordance with Indian payment regulations. Cash on delivery involves no payment data at all.

11.7 Services we rely on, and where data is processed

The apps send data to these providers for the purposes shown:

• Google Firebase Cloud Messaging — delivering order notifications;
• Google Maps and Places — showing maps, address search and turning coordinates into an address;
• Ola Maps and map-tile services, reached through our own server — drawing the delivery route and map imagery;
• Razorpay — online payments; and
• our own servers — accounts, orders and delivery management.

Our own systems store your data on servers located in India. Some of the providers above — such as Google — may process limited technical data (for example a device notification identifier, or the coordinates needed to answer a map request) on servers outside India as part of providing their service. Our websites are additionally served through a global hosting network, and enquiries submitted through our website contact form are delivered to us through an email delivery provider; these services may likewise process the submitted details outside India while handling them. Each provider processes data only for the purpose shown and under its own privacy policy.