Refund & Cancellation Policy

1. Scope

This policy is intended for orders and payments made through participating Dynamic Brothers brand outlets and their official digital ordering channels. Orders placed through third-party platforms may be subject to the refund and support procedures of the respective platform.

2. Your Money is Secure

If your amount has been deducted from UPI, Debit/Credit Card, Net Banking or Wallet, please do not worry — your money is safe as per Consumer Safeguarding Guidelines.

3. Cancellation Policy

Once an order has been placed, it cannot normally be cancelled. Order preparation begins as soon as the order is confirmed, and the delivery process may also be initiated promptly.

Customers are advised to carefully verify the items, quantities, delivery/pickup details and other order information before placing the order.

Exceptions may be considered only in extraordinary circumstances, such as ingredient unavailability or an unforeseen emergency. Any such exception is assessed case-by-case and is not guaranteed.

4. When a Refund May Be Applicable

• Payment has been deducted more than once for the same order.
• The order has been accepted but cannot be fulfilled.
• The delivered item is materially different from the confirmed order.
• A refund is required under applicable law.
• Another issue is verified by the relevant outlet or customer support team.

5. Payment Confirmation and Automatic Refund

In some cases, the bank or payment service may not immediately confirm the payment status.

• If the bank confirms the payment to the system within 15 minutes, the order will be processed automatically.
• If the bank confirms the payment after 15 minutes, the system will reject the order and automatically initiate a refund.
• After a refund is initiated, the amount is expected to be credited back to the customer's account within 5–7 working days, subject to the payment provider and bank.

6. Refund Method

Approved refunds will normally be returned through the applicable payment channel. The actual crediting time may depend on the payment provider and the customer's bank.

7. Non-Refundable Situations

Subject to applicable law, refunds are generally not available for food already prepared, served, collected or delivered in accordance with the confirmed order; changes of preference after preparation; or delays caused by incorrect contact/address details, customer unavailability, force majeure, or a third-party platform outside our reasonable control.

8. Third-Party Orders

For orders placed through third-party platforms such as Swiggy, Zomato, or other external ordering/payment platforms, customers should also follow the refund and support process of that platform. The outlet may assist with verification, but the third-party platform may control the refund execution.

9. Customer Support

For refund or payment-related support, customers should contact the applicable outlet or customer support channel and provide the order number, outlet, order date, registered mobile number and a short description of the issue.

Corporate support: admin@dynamicbrothers.co.in · +91 98250 66221

10. Important Note

Food is perishable. For missing-item, incorrect-order or quality concerns, customers should contact the outlet or support channel promptly and retain the order/transaction reference and, where practical, supporting photographs.

Nothing in this policy is intended to limit consumer rights available under applicable law.

Company: Dynamic Brothers Private Limited

Address: A-841, Sun West Bank, Ashram Road, Ahmedabad, Gujarat 380009, India